Refund Policy
Last updated: 8 September 2026
The 60-day guarantee
If a cookbook — or the whole-shelf bundle — is not what you hoped, tell us within 60 days of the purchase date and we will refund the full amount paid. You do not need to give a reason, although we are always glad to hear one. The guarantee applies to every title and to the bundle as a whole.
Refunds we will always honour, at any time
- You were charged an amount different from the one shown at checkout.
- You were charged more than once for the same order.
- Your download did not work and we could not fix it the same working day.
- Your card was used without your authorisation.
How to request a refund
Email support@saltbrookkitchen.com from the address you used at checkout, or quote your order number. We confirm within one working day and the refund is issued to your original payment method within five to ten business days, depending on your bank. If you would rather phone, our number and hours are on the contact page.
What happens to the file
When we refund a purchase we ask you to delete the copies you downloaded — the licence in our Terms of Service ends with the refund. We take that on trust; we do not remotely disable files.
After 60 days
Because the product is delivered in full and immediately, purchases older than 60 days are normally final, except in the situations listed above. If something has genuinely gone wrong, write to us anyway — we would much rather sort it out than have you feel stuck.
Please contact us before disputing a charge
A chargeback takes weeks and involves three companies; an email to us takes a working day. If a charge from Saltbrook Kitchen looks wrong or unfamiliar, please write to us first. Doing so does not affect your legal right to dispute a charge with your card issuer.