Contact & support

Last updated: 8 September 2026

A person reads every message. We reply within two business days — usually the same working day.

Lost your download link?

Check your spam or promotions folder first. If it isn't there, email us with the name and address you used at checkout and we'll resend it — no need to explain.

Want a refund?

Email us within 60 days of purchase with your order number. That's the whole process — see the Refund Policy for the details.

What to include

For anything about a charge: the email address you used, and the date and amount of the charge. For anything about a cookbook: which title, and the recipe or page you're asking about. That's usually enough for us to answer in one reply.

Common questions

Most questions about pricing, delivery, formats and refunds are answered in the FAQ. Our full policies: Terms of Service · Refund Policy · Privacy Policy · Delivery Policy.